Terms & Conditions

Now for the boring stuff, please read it before purchasing products and remember even if you don’t want to, upon purchasing products you will have to agree to the following terms and conditions.

We are committed to delivering the best possible service to all our customers. As a result, the following terms & conditions of service are designed to set out clear intentions of what we can expect from each other throughout our relationship.
 



1. Format of the contract

1.1 These terms of sale apply to all products and services supplied by Optimise Automotive.  


1.2 No contract exists between you (the “customer”) and us (the "supplier") for the sale of any goods until we have received and accepted your order.

1.3 Confirmation for your order will be sent shortly after you place the order (via email). However, we have the right to terminate the contract in the event that a product is priced wrongly or payment is not received/not fully received.

1.4 The contract is subject to your right of cancellation (see “9. Your right of cancellation” below).

1.5 We may change these terms of sale without notice to you, in relation to future sales.


2. Description and price of the goods

2.1 The description and price of the goods you order is shown on the website at the time you place your order. Every effort is made to describe the products and show representative images of products and colours correctly (see “12. Images” below).

2.2 Every effort is made to ensure that prices shown on the website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, we will inform you as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order.

If we do not receive reconfirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you choose to cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, we will refund your initial method of payment (either ‘PayPal’ or ‘Credit or Debit Card’).

2.3 In addition to the price of the product listed you may be required to pay a delivery charge for the goods. The prices shown on the website include VAT (standard UK VAT at 20%) and are plus delivery.


3. Payment

3.1 Payment for the goods, delivery charges and/or optional postal insurance can be made by any method of secure payment shown on the website at the time you place your order. This is currently Credit or Debit Card transactions (powered by WorldPay) and PayPal.

3.2 Immediate payment of the amount payable (listed on the shopping basket) is required for all orders, if immediate payment is not received we will terminate the contract.  


3.3 There will be no delivery until cleared funds are received.

3.4 Payments shall be made by you without any deduction whatsoever, unless you have a valid ‘coupon code’, that you are permitted to use. If it is found that you are not permitted to use a redeemed ‘coupon code’ we will inform you as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order.

If we do not receive reconfirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you choose to cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, we will refund your initial method of payment (either ‘PayPal’ or ‘Credit or Debit Card’).


4. Delivery

4.1 The goods you order will be delivered to the address you submit when you place your order.

4.2 If delivery cannot be made to your address because of a mistake made by us you will be informed as soon as possible and delivery will be re-scheduled and paid for by Optimise Automotive.

4.3 If you fail to take delivery of the goods for reasons not controlled by Optimise Automotive and the item is returned to us, it is your responsibility to pay for a second attempt of delivery.

4.4 Every effort is made to dispatch the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays. In the case of delivery delays we will inform you as soon as possible.

4.5 Upon delivery of your order you will be asked to sign for the packages received in good condition. If the package does not appear to be in good condition please sign for the parcel as "UNCHECKED". Failure to do so may affect any damage claims that you make thereafter.

4.6 If your order is damaged in transit you will need to make a "damage claim" so we can send you a replacement item. To make a damage claim please copy and paste the following questions into an email (contact@optimise-automotive.com) and answer them accordingly:

Order number: e.g. 1000 (this can be found on your invoice)
Name: e.g. Andy Roberts
Phone number: e.g. 01782 579 080
Dispatch date: e.g. 01/01/2001
Delivery date: e.g. 01/01/2001
Damage reported date: e.g. 01/01/2001 (first working day)
Item location: e.g. Optimise Automotive, Unit 47 Winpenny Road, ST5 7RH,
Item damaged: e.g. Classic Mini Boot Lid Cover - Black Carpet
Damage: e.g. The carpet is ripped

You are also required to attach a photograph of the damage.


WARNING All damage claims must be made within 5 working days (1 week) after you have taken receipt of delivery. If you do not provide us with the requested information within the 5 working days (1 week) you may not be able to make a claim.

We have no control over this time scale - UPS request that all damage claims are made within 5 working days (1 week).


4.7 All orders are shipped with a transit damage cover value of up to £60. If you are placing an order for a total goods amount of over £60 we recommend that you purchase the additional postal insurance offered.

WARNING Failure to purchase the additional postal insurance will result in you only being able to claim up to £60 for any order that is lost or damaged in transit.

4.8 All orders covered by postal insurance that are damaged in transit will be replaced up to the value of the claim agreed with the courier service.

4.9 Selecting the correct delivery method is your responsibility. If an error is found within 14 days of accepting your order, we will inform you as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order.

If we do not receive reconfirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you choose to cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, we will refund your initial method of payment (either ‘PayPal’ or ‘Credit or Debit Card’).


5. Fitting services (drive-in-drive-out services)

5.1 Your vehicle is left at the Optimise Automotive premises at the risk of the vehicle owner.


5.2 We will take no responsibility for any 3rd party fire or theft whilst the vehicle is left outside of the building and under no circumstances is your vehicle covered on our company insurance policy.

Damage and theft caused whilst your vehicle is left outside the Optimise Automotive building will be covered on any standard 3rd party or fully comprehensive vehicle insurance policy.

5.3 We will take no responsibility for any 3rd party fire or theft whilst the vehicle is inside the building and under no circumstances is your vehicle covered on our insurance policy.

Damage and theft caused whilst your vehicle is inside the Optimise Automotive building will be covered on any standard 3rd party or fully comprehensive vehicle insurance policy.



5.4 If your vehicle is damaged by an Optimise Automotive member of staff we will pay for repairs up to the value of £500 - for extensive damage of over £500 we will pay up to £500 of your insurance excess fee.

5.5 In the event of non-payment for any services by you, we reserve the right to hold your vehicle (either at Optimise HQ or at an alternative location) until payment is received.

5.6 Upon delivery of your vehicle to Optimise Automotive HQ you will be required to sign and date a "Certificate of Delivery". This document details damage and/or theft of the vehicle, battery disconnection, wear and tear damage and vehicle drop off bodywork condition.

5.7 Upon collection of your vehicle from Optimise Automotive HQ you will be required to sign and date a "Certificate of Installation & Collection". This document details product fitting standards, windscreen fitting and vehicle collection condition.


6. Gift vouchers (coupon code) terms of use

6.1 Gift vouchers are valid for up to the amount of money listed on the voucher (in UK pound sterling) and redemption of a voucher voids the coupon code. This means that you can only use the code once - once used you will not be able to use it again. So make sure you use its full value in a single transaction.



6.2 There is a 12 month expiry date on all vouchers, worked out from the date given on the voucher (day/month/year). This means you will not be able to use a gift voucher once the 12 month period has expired.



6.3 You can only use one coupon code per order.

6.4 Coupon code discounts can only be redeemed by orders placed on our website.


7. Special offer (coupon code) terms of use

7.1 You can only use one coupon code per order.

7.2 Coupon code discounts can only be redeemed by orders placed on our website.


8. Risk/title

8.1 The goods are at the risk of the delivery company once we have received receipt of collection of the goods (once the good have been dispatched).

8.2 The goods are at your (the customer) risk from the time you receive receipt of delivery.


9. Your right of cancellation

9.1 To exercise your right of cancellation or return, you must give written notice to us by post or email, giving details of the goods ordered and (if appropriate) the delivery. Notification by phone is not sufficient.


9.2 After payment has been made cancellations are accepted if manufacturing has not commenced.



We will refund your initial method of payment (either ‘PayPal’ or ‘Credit or Debit Card’) within 14 days.

9.3 After you have received the order returns are only accepted subject to a mistake make by Optimise Automotive. We can either offer a replacement item (the correct item) or a refund.

  • You must let us know that you would like to return the item for a refund within 10 working days after you receive the order.
  • We cannot accept returned orders that have been used.
  • We cannot accept returned orders unless they are in the same condition as purchased.
  • To make a claim you must have proof that we sent you the wrong order.

We will refund your initial method of payment (either ‘PayPal’ or ‘Credit or Debit Card’) within 14 days.

9.4 We reserve the right to refuse the request for a refund if a product does not fit your vehicle. In this instance you will be advised to bring you vehicle to the Optimise Automotive premises, where we can fit the product for you.

9.4.1 If the item does fit you will be charged the standard fitting rate. See “5. Fitting Services” above for our fitting services terms & conditions.



9.4.2 If the item does not fit and this is the fault of Optimise Automotive you will be offered a replacement product.


9.5 Because of the specialist and unique nature of the products and trim that we offer, we will be manufacturing your order, especially for you. As a result, for all products and trim (in our standard product ranges), it must be understood that they are manufactured to your exact requirements and will therefore be unique to you and/or your vehicle and/or manufactured in the materials and/or colours and/or specifications that you, uniquely specify. After you have received the order returns are only accepted subject to a mistake make by Optimise Automotive. We can either offer a replacement item (the correct item) or a refund. We will refund your initial method of payment (either ‘PayPal’ or ‘Credit or Debit Card’) within 14 days.

9.6 For all bespoke services it must be understood that this product and/or service is manufactured to your exact requirements and will therefore be unique to you. As a result, we do not accept any returns for any bespoke services unless subject to a mistake made by Optimise Automotive.

9.6.1 If you are booking your vehicle in for any advanced booking services, the following applies:



Due to our busy pre-booked schedule of bespoke services, we occasionally need to book work in, well in advance of the work start date. This is either to accommodate your (the customers) schedule or alternatively, because we are fully booked until a certain future date. We require a £100 non-refundable advanced booking deposit payment for all advanced work (anything that is scheduled for a start date of 2 months/8 weeks or more, in advance). In addition to this we do not confirm bespoke service start dates until we have received the remaining 60% deposit (or the full amount) payment. For further information regarding this, please ask.



9.6.2 If you are booking your vehicle in for any fitting service appointments, the following applies:



Due to our busy pre-booked schedule of fitting services, we need to book work in, well in advance of the fitting date. This is either to accommodate your (the customers) schedule or alternatively, because we are fully booked until a certain future date. We require a £50 non-refundable fitting appointment deposit payment for all fitting work. For further information regarding this, please ask.


9.7 In the case of wrongly described goods, if you exercise your right of a refund after the goods have been delivered to you, you will be responsible for returning the goods to Optimise Automotive at your own cost.


9.8 In the case of damaged goods, if you exercise your right of a replacement/refund after the goods have been delivered to you, you are accepting that the goods were not dispatched in a faulty condition. For a replacement/refund you will have to make a postal insurance claim for the damages (see '4. Delivery' above).



9.9 Goods that are not returned in a perfect condition will be reviewed and refunded/replaced accordingly.



9.10 Once you have notified us that you are cancelling the order (and if applicable we have received return delivery of the goods) we will refund your initial method of payment within 14 days.
 

10. Limitation of liability

10.1 We cannot be held responsible for personal injury (or death) caused to any person (or persons) whilst unpacking, handling, fitting or removing our products.


10.2 We cannot be held responsible for personal injury (or death) caused to any person (or persons) who is involved in any accident caused by the insufficient installation of our products.

It is the responsibility of the fitter (not Optimise Automotive) to ensure that the products are installed correctly. If a product is installed by a member of our staff you will be issued with a Certificate of Installation - to be dated and signed by both parties - confirming that the product (or products) has been installed and approved by both parties (Optimise Automotive and the vehicle owner).

10.3 If you are a business customer Optimise Automotive shall not be held responsible to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.


11. Data protection

We will take all reasonable precautions to keep the details of your order and payment secure but unless Optimise Automotive is negligent, we will not be liable for unauthorised access to information supplied by you. Please see our privacy policy for more information regarding data protection.


12. Images

Product images are for illustrative purposes only and may differ from the actual product.


13. Legally bound

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.


14. Optimise Automotive

Andrew Roberts trades as a sole trader, under a registered business name of Optimise Automotive, whose details are:

Optimise Automotive,
Unit 47 Winpenny Road,
Parkhouse Ind Est East,
Newcastle-under-Lyme,
Staffordshire,
ST5 7RH

+44 (0) 1782 579 080

contact@optimise-automotive.com


T&C contact information

If you have any questions, concerns, or comments about our T&C you may contact Optimise Automotive at:  


contact@optimise-automotive.com