Orders are quality checked before dispatch. As a result, in the case of damaged goods you are accepting that the goods were not dispatched in a faulty condition.
If your order is damaged when you take delivery you will need to make a “damaged in transit claim" so we can send you a replacement item.
Upon delivery of your order you will be asked to sign for the packages received in good condition. If the package does not appear to be in good condition please sign for the parcel as "UNCHECKED". Failure to do so may affect any damage claims that you make thereafter.
All damage claims must be made within 5 working days (1 week) after you have taken receipt of delivery.
If you do not provide us with the requested information within the 5 working days (1 week) you may not be able to make a claim. We have no control over this time scale - UPS request that all damage claims are made within 5 working days (1 week).
To make a damage claim please complete the damage claim form by clicking on the “Damage Claim Form" link below.